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All borrowers are responsible for library materials charged to their account and are subject to overdue fines, replacement costs and charges for damaged or mutilated materials. Library users may appeal specific fines and bills in writing, within 60 days of billing. Written appeals may be submitted in person at the Circulation Desk, or by e-mail to firstname.lastname@example.org, or regular mail to the FGCU Library, Customer Services Department.
Acceptable basis for Library’s consideration of an appeal are:
Circumstances beyond the control of the borrower caused the late return, loss or damage of library materials. (Substantiating documentation, i.e. police reports, hospital bills, etc. must be submitted with the written appeal.)
Library error in processing the transaction.
Payment of charges would cause excessive financial hardship to the borrower.
The Customer Services staff will review appeals with final disposition made by the Department Head, or designee. The borrower will be notified of the decision in writing within 14 days of receiving the written appeal.
Possible outcomes of an appeal include: denial of appeal, charges reduced to a percentage of the original bill, or appeal accepted and account cleared of the specific charge.